What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you connect, whether that is bKash, Nagad, or Rocket. Every deposit and withdrawal creates a transaction record tied to your account wallet; we keep these records to
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process payments accurately and to meet our obligations under applicable law. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to detect unusual activity. If you contact our support team, that conversation
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is logged against your account. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. Retention periods vary by data type: account identity data is
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held while your account is active and for a period after closure as required by applicable jurisdiction. You can request a copy of your data or ask us to delete it by contacting support. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.